South Yorkshire Passenger Transport Executive
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Home > 2894 (Tender) USER EXPERIENCE / USER INTERFACE (UK/UK) TO SUPPORT THE RETAIL STRATEGY 2017-2022

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2894 (Tender) USER EXPERIENCE / USER INTERFACE (UK/UK) TO SUPPORT THE RETAIL STRATEGY 2017-2022

SUBJECT: 2894 (Tender) USER EXPERIENCE / USER INTERFACE

(UX / UI) TO SUPPORT THE RETAIL STRATEGY 2017-2022

 

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services.

 

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example:

  • Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines.
  • Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need.

 

Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle.

 

We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us  develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels.

 

The estimated value of the contract is £30,000 - £50,000.

Suitably qualified persons wishing to tender for this Contract can obtain a Specification, Invitation to Tender Instructions Sheet and Draft Contract by clicking on the Apply button below or by contacting SYPTE at the address below:

 

Legal Services

South Yorkshire Passenger Transport Executive

11 Broad Street West

Sheffield

S1 2BQ

 

Email:  tendering@sypte.co.uk

The deadline for the return of tenders is 12.00 noon on 21st December 2018.  The Instruction Sheet sets out the process for submission of documentation.

Please be advised that the Executive is a public body for the purposes of the Freedom of Information Act 2000.


Click the button below to apply online.