South Yorkshire Passenger Transport Executive
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Home > Market research




Market research


SYPTE regularly carries out market research regarding the public transport network and its products, services and information.

Passenger Satisfaction Travel Survey

Our Passenger Satisfaction Travel Survey helps us to measure customer satisfaction against other elements of public transport in South Yorkshire, including bus, tram and train performance. The findings are used by SYPTE and our public transport partners to make positive changes to products, services and information.

The survey is carried out once a year, when a random sample of residents in the county are sent a survey in the post for their views. Respondents can choose to be entered into a prize draw to win either a first prize of £250, second prize of £100, or three runner up prizes of £50.

- Read our South Yorkshire Travel Survey – Autumn 2016 Research Report (4.7MB pdf)


Focus Groups

Comments from qualitative focus groups help SYPTE to understand the key issues for our customers. The outcomes of these focus groups inform the content of quantitative questionnaires, which we use to gather wider feedback.