Contact Centre Assistant

Various Fixed Term Contracts available (Please see Job Description)

Salary - £13, 020 - £15, 259 per annum pro rata

Can you meet the challenge?

The post involves providing our customers with a comprehensive information service and assistance with all customer enquiries. The post holders will need to operate electronic information enquiry systems in an efficient manner to produce journey plans to meet customer requirements

Do you have the qualities?

Do you have previous experience within a customer service environment; in addition the successful candidate will also have experience of handling customer enquiries in a confidential manner, as well as the following qualities?  Team Player  Excellent verbal communication skills  Strong customer focus  Able to handle difficult situations in a calm manner  Demonstrate tact and diplomacy when dealing with customers Along with the above applicants must also have:  The ability to interpret timetables  The ability to interpret maps, although this is not essential

Applications no later than 23:59 on 27 June 2012