South Yorkshire Passenger Transport Executive
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Home > Contact Centre Manager




Contact Centre Manager




Can you meet the challenge?

We are looking for a strong people manager to lead, manage and develop SYPTE’s Contact Centre. The successful candidate will have a passion for customers, staff development and service excellence. The successful candidate will drive a positive culture and have an appreciation and understanding of public sector and the differences of public vs private sector. Additionally you will have strong understanding of the management of contact centres, driving best practice in call centre disciplines, and preferably have experience of redesigning contact centre processes.


Do you have the qualities?

The successful candidate will have experience in running contact centres, preferably in a service sector; being educated to A-level standard or equivalent, with a working knowledge of Health & Safety. Additionally you will need to have the following qualities: •Strong stakeholder engagement/management •Target orientated, in service levels, KPI achievement - like to achieve •Budget management •Must be numerate and computer literate (Word, Excel and PowerPoint) •Experience of working with both customer facing contacts and back office •Experience of working with Customer Relationship Management (CRM) System •Can balance conflicting requirements and resource requirements •Can work across multi service functions •Experience of service improvement


Applications no later than 23:59 on 24 July 2017 



1817 Contact Centre Manager


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£15,448 - £17,894

Contact Centre Manager




There are currently no vacancies.


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