Customer Feedback

We strive to deliver a high standard of customer service at all times.  Whether you have positive feedback for us about what we’ve done well or you feel we need to make improvements or changes, we want to hear from you.  You can:

  • Visit to complete an online form.

  • Call Traveline on 01709 515151 and ask that your complaint is recorded.

  • Pick up a form at a Travel South Yorkshire interchange.

  • Write to us at Customer Liaison Team, South Yorkshire Passenger Transport Executive, 11 Broad Street West, Sheffield, S1 2BQ. 

SYPTE's Customer Charter outlines our promise and commitment to all our customers.

SYPTE Customer Service Manager