Transport Facts & Figures

Annual Public Transport Performance figures for South Yorkshire (April 2018 - March 2019).

BUS     Patronage                        88.2 million

            Punctuality                       83.1%

            Reliability                         98.1%

            Customer Satisfaction     64.5%

RAIL    Patronage                         7.6 million

            Punctuality                        53.5%

            Reliability                          83.5%

            Customer Satisfaction      75.3%

TRAM  Patronage                        12 million

            Punctuality                        96.5%

            Reliability                           99.1%

            Customer Satisfaction       80%

Comparative data for the last three years is available here

Patronage is the total number of passengers carried by the specified mode of transport.

Tram figures include Tram Train, from its launch in October 2018 to March 2019.

Punctuality relates to the proportion of scheduled journeys operating to time. This is defined as:

  • Bus departing within a window of 1 minute early to 5 minutes late 
  • Tram departing within a window of -15 seconds to plus 3 minutes 
  • Trains arriving at a destination within 4 minutes 59 seconds of planned arrival time

Reliability is the percentage of scheduled journeys that actually operate. For rail this relates to the Public Performance Measure (PPM) standard.

Customer satisfaction figures are obtained through an independent Annual Travel Survey, undertaken on behalf of SYPTE. 

South Yorkshire Public Transport facts and figures

There were almost 108 million passenger journeys made in South Yorkshire by bus, tram or train in 2018/19.

82% of local journeys on Public transport in South Yorkshire in 2018/19 were taken on a bus, 11% on a tram (including the tram train launched in October 2018) and 7% on a train.

The most popular reasons for using public transport in South Yorkshire are commuting, shopping and leisure.

16% of buses in South Yorkshire are fitted with low-emission Euro VI engines and another 4% are environmentally friendly EEV standard vehicles.

On average, our Traveline team answer around 16,000 calls every year.

In 2018/19, footfall at three of our four main interchanges totalled almost 15 million (6.2 million at Meadowhall, 4.8 million at Barnsley and 3.6 million at Sheffield). Our Rotherham Interchange opened in spring 2018 following a £12million refurbishment.