Partnership boosts bus service punctuality


Sheffield bus services now almost 100% reliable
- 90.9% of services run on time since Sheffield Bus Partnership launch
- Improvement in customer satisfaction by 30%

ALMOST all of Sheffield’s bus services now arrive on time, according to new figures.

Following the launch of the groundbreaking Sheffield Bus Partnership in October 2012, the reliability of services has increased to 98.7% of buses arriving at stops as planned.

The number of bus services in the city running on time has also significantly improved to an overall punctuality rate of 90.9% over the last five months.

As a result, customer satisfaction with Sheffield’s buses is improving, with a 30% reduction in customer complaints compared to before the Partnership’s launch.

Figures for the number of journeys being made on buses throughout the city has also increased by 5% in the last three months, with 14% more adult fare paying customers than this time last year.

Further investment in Sheffield’s bus network and roads, including improved bus stops, real-time information and improvements for all traffic at key junctions is expected to reduce delays and increase punctuality even further. Work will begin in January 2014.

The Sheffield Bus Partnership brings together South Yorkshire Passenger Transport Executive (SYPTE), Sheffield City Council, Stagecoach in Sheffield, First South Yorkshire and Sheffield Community Transport and aims to make travelling around the city simpler, more flexible and convenient to grow the number of people using buses.

It provides customers with coordinated timetables, a range of value-for-money tickets that can be used on buses or trams, more services on many routes, fewer changes to timetables and more buses with low-floor access.

David Young, SYPTE Deputy Interim Director General, said: “Sheffield Bus Partnership was designed in consultation with our customers, for our customers. After less than a year in operation, we are delighted that there are already significant improvements to the punctuality and reliability of the city’s bus services, and that our customers are more satisfied as a direct result.

“We are excited about continuing to make future improvements as the Sheffield Bus Partnership progresses, and through understanding and responding to customer needs, making Sheffield’s bus offer even better.”

Councillor Leigh Bramall, Cabinet Member for Business, Skills and Development, Sheffield City Council, said: “It’s great to see that the collective investment from partners in the Bus Partnership Agreement is delivering significant improvements to bus services. We are leading the country with this initiative, which has delivered real improvements in reliability, punctuality, customer satisfaction and patronage, whilst complaints have fallen 30%.

“Alongside the reductions in prices for many weekly and monthly tickets, it’s clear that the Partnership has so far been a success. It’s important that we build on this to ensure we deliver a first class bus service.”

Paul Lynch, Managing Director of Stagecoach Yorkshire, said: “Our key measure of performance is the reliability and punctuality of our services so it is pleasing to see how, even in a short space of time, the Partnership is helping to further improve these key areas. What’s important now is that we maintain and build on the excellent figures for the benefit of passengers and to attract even more people to public transport.”

Richard Soper, Strategic Development Director for First in South Yorkshire, said: "Punctual and reliable buses are important for our customers and our local communities as they look to thrive economically, educationally and socially.”

For more information visit