PASSENGERS around South Yorkshire are now experiencing new and modern ways to access public transport information, find and buy the right ticket and benefit from the wide range of travel planning tools available.
The changes have been introduced to give customers more options and flexibility, whilst continuing to operate with greater efficiency due to the current financial climate.
In January SYPTE confirmed that there would be a 10% budget reduction for 2015/16 which has necessitated savings of £7.6 million. As a result of this Travel Information Centres at Sheffield, Meadowhall, Barnsley, Doncaster and Rotherham Interchange will close on Saturday 30 May 2015. Arundel Gate Travel Information Centre will operate as an Interchange only, staffed by customer service assistants.
A range of alternative channels continue to be introduced to improve access to the public transport services and products that SYPTE provides.
PayZone: customers are able to purchase TravelMaster 7 and 28 Day Smartcard tickets from over 300 PayZone shops across South Yorkshire.
Smart ticket machines: are available at Interchanges and offer a range of TravelMaster tickets which can be paid for by cash and card. Information Kiosks are also available which allow customers to use the travel tools available on the Travel South Yorkshire website without needing access to the internet.
Travelsouthyorkshire.com: provides public transport journey planning tools, travel updates and information, advice and news.
MyTSY: password protected, the new ‘MyTSY’ personal account function of the site offers users the opportunity to purchase TravelMaster tickets and to securely apply for, renew and replace concessionary passes. A range of personalised travel tools allow customers to save their favourite journeys and timetables and submit feedback or make a service request.
Customer Service desks: at each Interchange provide a range of operator paper timetables and information leaflets, and will be manned by customer service assistants during the day. Traveline will remain open seven days a week from 7am to 10pm on 01709 51 51 51 to answer any public transport queries. These options are particularly aimed at people without access to the internet or a smart mobile phone.
M-Ticketing: further channels will be available in the coming weeks including ‘M-Ticketing, which offers customers the opportunity to purchase bus and tram tickets on their smartphone.
SYPTE Deputy Interim Director General, David Young, said: “Budget reductions have forced the closure of Travel Information Centres, but we are focussed on continuing to develop smarter and more efficient ways of providing information, timetables and tickets, and expanding the number of places where people can get them, when and where they want.
“We are aware that SYPTE has a wide range of customers and our aim is to offer the best service possible through multiple channels. We understand that not everyone can access the internet or owns a Smartphone, but we know many of our customers also demand a modernised approach.
“It is about understanding our customers’ needs and meeting these in an efficient and effective way.”
For more information visit travelsouthyorkshire.com