Age UK welcomes new travel pass process


Age UK has welcomed a new travel pass process developed by South Yorkshire Passenger Transport Executive (SYPTE) that has already benefitted over 40,000 senior residents across South Yorkshire.

The innovative new automatic renewal process removes the need for older people to reapply for their English National Concessionary Travel Scheme (ENCTS) Senior Pass, making it easier for passengers to take advantage of free and discounted fares on public transport.

Age UK Sheffield Chief Executive, Steve Chu, said: “Getting out and about to meet friends or go to the shops is vital to ensuring older people can live independently and happily at home. This new process will make it easier for older people in South Yorkshire to benefit from the free and discounted fare to which they are entitled.”

The move means senior travellers across South Yorkshire whose travel passes expire in 2017 will now have their pass automatically reissued and delivered direct to their door four weeks before their previous pass expires. Customers are only required to get in touch if they have moved house, or want to update their details or photo.

John Hoare, Chair of the South Yorkshire Transport User Group, said “This new process is a great help to older people across South Yorkshire. By no longer needing to worry about reapplying for our travel pass every five years or the forms and administration that goes with it, it’s never been easier for senior travellers to continue to get out and about in society and make the most of the connections that public transport offers.”

SYPTE Executive Director, Stephen Edwards, said: “It’s great to see how many senior residents have already benefitted from the new automatic travel pass renewal process. The process was launched to make it easier for our customers to continue to benefit from free off peak travel on buses across England, plus additional concessions across South Yorkshire, and we’re delighted to hear that it is making a positive difference to so many people.”

Customers applying for their first ENCTS pass will need to apply in the usual way, online at, via a paper application from an interchange or by calling Traveline on 01709 515151.

More information on ENCTS passes can be found at

More information on Age UK Sheffield can be found at