South Yorkshire Passenger Transport Executive (SYPTE)’s Director of Customer Services, Tim Taylor, was announced joint winner of the Yorkshire and Humber regional ‘Youth Voice Champion’ award at Saturday’s awards ceremony, run by the British Youth Council.
“I am honoured and humbled to have won this award and I’m extremely proud that SYPTE’s commitment to improving public transport for young people has been recognised. Here at SYPTE, one of our promises is to listen to what passengers have to say so we can take their feedback on board and work to improve their public transport experience, particularly young passengers who are our transport users of the future”, said Tim.
Tim chairs SYPTE’s South Yorkshire Youth Transport User Group meetings several times a year. He was nominated by Barnsley Youth Council members of the youth transport user group for his tireless efforts to act upon recommendations made by young people.
“By holding youth user group meetings, where members of the Youth Councils are invited along to share their views on SYPTE’s plans and projects for the coming months, we’ve been able to ensure young people are up to speed on current projects and policies within South Yorkshire’s transport network and ask for their views on our proposed plans. For us, it’s important we make things clear, simple and convenient for them to encourage them to keep on board public transport for years to come,” Tim continued.
“Since we launched the user group in April 2017, off the back of the young people’s suggestions on how we can improve their experience, we’ve already been able to roll out free Wi-Fi across our Interchanges and create step-by-step guides of how to apply for concessionary passes online. It was also a direct result of engagement with Youth Councils and the user group that we decided to extend the 16-18 concessionary travel pass, meaning all young people living in South Yorkshire can benefit from cheaper travel, regardless of if they remain in education or not. They even decided on the name for us!
“Last year I was also asked by members of our local Youth Council to support them with the development of a Young Peoples Transport Charter and I was delighted to help them. This charter will be launched in the next few weeks”.
The Youth Voice Star awards celebrate the breadth and diversity of youth work regionally. They also celebrate and recognise the workers and organisations that make it happen as well as projects which do things differently to address local and national issues.
Dominic Jones, MYP from Barnsley Youth Council said: “We’re delighted Tim has won this award following our nomination. Tim has been excellent Youth Voice Champion. His help with our transport campaign has been key in securing the development of the Young People’s Transport Charter and helping us ensure a fair deal for young passengers in terms of quality of service and fare levels. Above all, it is the understanding nature and active willingness to co-operate and engage with young people that makes Tim a shining example that other decision makers and professionals should endeavour to follow”.
All regional winners from across the country, including Tim, will be invited to the national awards which will be held in London on 8 March, where the final winners will be announced.