Rotherham Interchange refurb sees rise in customer satisfaction


ROTHERHAM Interchange customers have reported a rise in satisfaction rates, following the site’s £12million refurbishment scheme. Five months after re-opening, overall satisfaction was rated at 8.3 out of ten according to a recent survey commissioned by South Yorkshire Passenger Transport Executive (SYPTE) –  an increase from the 6.7 score before the works.

“It’s a great response from users, it means we achieved what we set out to do: to deliver a lighter, modern bus station, that feels comfortable and safe for the seventeen million people who travel through the interchange every year” said SYPTE’s Director of Customer Services, Tim Taylor.

During the survey, customers rated their satisfaction with lighting, seating, signage, information, safety and facilities available at the bus station higher than before - areas which were all improved during the refurbishment project in response to passenger feedback. 

The highest rating was given to the new lighting at the station, which achieved a score of 9.4 compared to 6.8 the year before.

“It’s a lot lighter inside, you definitely feel a lot safer. The seats are comfier, so it’s just more pleasant to be in and around it”, said 19 year-old Apprentice Youth Worker Natanael Zytkowiak.

Rotherham Interchange platforms A and B re-opened on Sunday 3 March this year, after closing for ten months during the works.  

The project covered new flooring, improvements to the lighting, glazing, automatic doors, seating, Passenger Information Displays, CCTV systems and also repairs to the damages caused by a bus fire in May 2016.

The refurbishment also included structural repairs to the carpark above the station, which re-opened to the public in July, with bigger parking bays, new pedestrian crossings, new surfaces and ten electric vehicle charging points. Twenty-one solar panel crates provide the building’s energy needs, and 3,800m2 of external cladding has been replaced. 

Dan Jarvis, Mayor of the Sheffield City Region, said: “Public transport provides vital access to employment, education, and public services, so it’s great to see these improvements making a real difference to people travelling in and out of Rotherham.

“When I became Mayor I made transport one of my key priorities. We now have a South Yorkshire transport strategy that ties into a wider pan-Northern scheme; with a bold vision for how we can build a transport system fit for the 21st century. The Rotherham Interchange is another example of how we’re taking action and I’m glad that customers are pleased with these improvements.”

Councillor Chris Read, Leader of Rotherham Council and chair of the Rotherham Together Partnership (RTP) said: “The interchange is a key part of the vision to regenerate Rotherham town centre so it is good to see it is proving popular with passengers already.

“It is a major gateway into the town and an essential component for us moving forward, as we need to ensure people can get good access into the town centre via public transport.”

The refurbishment of Rotherham Interchange is a major component of Rotherham Council’s Masterplan, which aims to regenerate the town centre.