Sheffield transport changes thanks to passenger feedback


South Yorkshire Passenger Transport Executive (SYPTE) has been listening to customer feedback and making direct improvements to Sheffield’s public transport network as a result.

SYPTE has an ongoing commitment to put customers first by trying to make getting around by public transport easy, convenient and best suited to what people want and need.

SYPTE’s You Said, We Did initiative actively encourages customer feedback on what exactly is needed to make journeys even better. Where possible SYPTE turns customer comments into direct actions and improvements.

Examples of the latest changes that have been made through You Said, We Did in Sheffield include working with 835 Sheffield bus drivers so far on training to improve customer service, and upgrading Park & Ride ticket machines so that they take all bank notes.

SYPTE’s latest customer survey shows satisfaction with the helpfulness of bus drivers across South Yorkshire has increased from 65% in May 2012 to 68% in May 2013.

Customer satisfaction with Sheffield’s bus network has also significantly improved since the launch of Sheffield Bus Partnership in October 2012, with 29% fewer customer comments as a result.

Sheffield Bus Partnership brings together South Yorkshire Passenger Transport Executive (SYPTE), Stagecoach in Sheffield, First South Yorkshire, Sheffield Community Transport and Sheffield City Council in a joint bid to improve the city’s bus offer.

Bus users in Sheffield are being invited to have their say on proposals for changes to a number of the city’s bus routes in a public consultation by Sheffield Bus Partnership, taking place until Friday 23 August.

The proposed changes take into account customer feedback the Partnership has received during the past nine months, and aim to make sure Sheffield’s bus network continues to meet customer needs.

People are urged to give their views in the consultation online at or by filling in a questionnaire, available on most buses or from Travel South Yorkshire Information Centres in Sheffield.

Passengers can discuss their feedback personally and get more information by attending ‘drop-in sessions’ at: 
-  Meadowhall Interchange on Wednesday 14 August at 7.30 – 9am 
-  Sheffield Interchange on Monday 19 August at 7.30 – 9am and 4 – 5.30pm 
-  Sheffield Interchange on Wednesday 21 August 4 – 5.30pm

Customers are also encouraged to keep sending feedback and suggestions on South Yorkshire’s public transport network to You Said, We Did online at or by calling Traveline on 01709 51 51 51.