Tim Taylor joined SYPTE as Director of Customer Services in March 2017. He has been instrumental in developing a refreshed Customer Services Strategy and a Retail and Information Strategy, both of which are vital to further improving the customer experience on public transport across South Yorkshire. His work also focuses on the wider needs and ambitions of the North, working closely with Transport for the North on their plans including providing key support to the Integrated and Smart ticketing programme.
Tim’s teams have responsibility for concessionary travel, ticketing, retail, marketing, communications, management information and delivery of our customer contact centre (Traveline).
Before joining SYPTE Tim spent 17 years working for Working Links, a social purpose organisation providing life-changing support to the long term unemployed and rehabilitation services to ex-offenders. He was responsible for contract implementation of privatised probation services across Wales and the South West of England and led on the creation of a new contact centre service across seven sites able to support up to 20,000 ex-offenders at any one time.